Returns & Exchanges
At Monin US, we want you to be completely satisfied with your premium syrups and flavorings. If your order does not meet your expectations, you may return unopened items within 30 days of delivery for a full refund.
Contact Customer Support
Reach out to our customer service team via email or phone to initiate your return and receive a Return Authorization Number.
Prepare Your Package
Carefully pack the unopened bottles in their original packaging to ensure they are protected from breakage during transit.
Affix Shipping Label
Print and attach the provided return shipping label to your package, ensuring any previous shipping labels are completely covered.
Receive Your Refund
Once our warehouse receives and inspects your returned items, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing